General conditions of sale

Version of August 28, 2026 — individuals and professionals

1. Service provider and contractual documents

These Terms and Conditions govern Foliade service subscriptions provided by Damien FLANDRIN EI, operating under the trade name Foliade, to individuals and professionals. The provisions identified as professional only apply to customers acting for the purposes of their business; consumer rights are never ruled out.

The contract includes, in descending order of priority, a possible accepted quote, these General Terms and Conditions, the DPA, the CGU and the description of the offer displayed when ordering. The customer's purchasing conditions do not apply without written acceptance from the service provider.

2. Service and contract formation

Foliade converts, hosts and distributes PDFs in the form of interactive catalogs. Depending on the formula, the service also includes additional Users, API, HTML export and contact collection forms. The functions, quotas and prices of each formula are those displayed on the page Prices at the time of ordering.

The customer chooses a plan and frequency, authenticates, then checks the price, taxes, and their billing information in Stripe Checkout. The paid contract is concluded when payment is confirmed and the T&Cs are accepted in Checkout. The Stripe confirmation and associated technical logs constitute proof of the order, unless proven otherwise.

3. Prices and taxes

Prices presented to consumers are indicated in euro all taxes included for the chosen billing period. The provider's tax system is included in the legal notices and on the invoice. Where it benefits from the basic exemption, no French VAT is collected and the invoice bears the words "VAT not applicable, Article 293b of the CGI". Where a tax is to be collected in a territory where the provider is validly registered, Stripe calculates the tax based on the nature of the service and the customer's location.

For cross-border service between professionals, the reverse charge may apply when legal conditions are met and the customer provides a valid VAT number. A professional customer guarantees the accuracy of its status, address and tax identifiers. The absence or invalidity of information may alter the tax treatment. A discount applies only if a valid Stripe promotional code is accepted before payment.

4. Payment and invoices

Payment is due in advance, monthly or annually, by the means offered in Stripe Checkout. Stripe Billing issues and makes invoices available in the customer portal. Foliade does not receive or store bank card data.

For professional customers only, no discounts are granted for advance payment. Any amount due shall be automatically and without recall penalties calculated at the refinancing rate of the European Central Bank applicable in the six months concerned plus ten points, without being able to be less than three times the legal interest rate. The lump sum fee of € 40 for recovery costs is payable per unpaid business invoice; Additional compensation may be claimed on evidence where the costs incurred are higher.

5. Duration, renewal and termination

The subscription begins on the date indicated in Stripe and automatically renews for identical periods until canceled. The space owner can manage the payment method, frequency, formula and termination in the Stripe portal. Stripe presents prorations, credits or amounts due before confirmation.

Termination can be requested online from the Stripe Portal and takes effect on the date posted on it. Paid fees remain open until that date, except for suspension for unpaid payments, abuse or legal obligations. Termination prevents the next renewal; it does not in itself constitute the exercise of the right of withdrawal.

Cancellation gives rise to no refund of the period already paid: the service stays available until its term, after which the free plan rules apply. The right of withdrawal set out in article 6 is reserved.

6. Right of withdrawal of consumers

The consumer normally has 14 days from the conclusion of the contract to exercise his right of withdrawal, without having to justify his decision. He can write to [email protected] by means of a declaration without ambiguity or the standard form below.

Where the consumer expressly requests that the service commences before the end of that period and then withdraws, he may be liable for the amount proportional to the service provided until the communication of his decision, under the conditions laid down by law. Loss of the right of withdrawal may occur only in cases and in accordance with the consents expressly provided for in the applicable legislation.

7. Digital service compliance

Consumers benefit from the legal guarantee of compliance applicable to digital content and services. In the event of a defect, it may request compliance without charge within a reasonable time and without major inconvenience. When permitted by law and depending on the seriousness of the default, it may obtain a reduction in price or the termination of the contract. These rights are exercised with [email protected] and are not limited by a commercial guarantee.

8. Change of formula and end of subscription

When switching to a lower plan or the free plan, the functions, quotas and brand elements of the new plan apply on the date indicated by Stripe. The Foliade watermark is then displayed on the free catalogs. The five most recent active catalogs are kept within the free limit; the surplus is archived and becomes accessible again after returning to a compatible formula. The customer must export the data and files of which he wishes to keep a copy before closing his account.

9. Payment failure

Stripe can perform automatic reminders and request payment method updates. During the configured grace period, catalogs can remain accessible. At the end of the attempts, the service provider may suspend or terminate the subscription and apply the rules of the free plan, without immediate deletion of the content.

10. Client obligations

The client provides accurate information, protects the access of its team, respects intellectual property rights and ensures the legality of the content, links and data processing it implements. He remains responsible for his source documents, his recipients and the information provided to readers. Any use prohibited by the T&Cs may result in a proportionate suspension, after warning when the situation permits.

11. Availability, maintenance and force majeure

The service provider uses reasonable means to provide the service and correct reported incidents, without guaranteeing continuous availability or a specific recovery time without a separate written commitment. Maintenance is, when possible, planned to limit its impact.

No party is responsible for a breach caused by an unforeseeable, irresistible and external event within the meaning of French law. The prevented party informs the other and resumes execution as soon as possible. If the impediment lasts more than thirty days, either party may terminate the affected service without compensation.

12. Personal data

For processing operations for which it determines the purposes, the service provider acts in accordance with the privacy policy. For catalog data processed on the instructions of the client, the parties are bound by the DPA, which is part of the contract.

13. Intellectual property

The customer retains his rights to his PDFs, brands and data. It grants the service provider, for the duration necessary for the service, a non-exclusive license limited to the technical operations of hosting, conversion, reproduction and distribution requested. The GKFlip software, interface, documentation and engine remain the property of their owners or are subject to the licenses indicated in their distribution.

14. Liability

Each party is liable for foreseeable direct damage caused by its breaches. Within the limits permitted by law, the service provider is not liable for indirect losses, losses of turnover, customers, image or data when these could be avoided by reasonable safeguarding.

For professional clients only, except for gross or intentional misconduct, bodily injury, breach of an obligation which cannot be limited or legal provision to the contrary, the claimant's total liability under the contract shall be limited to the amounts paid by the customer during the 12 months preceding the operative event. This ceiling does not reduce any mandatory duty on consumers.

15. Changes in conditions and prices

A modification applicable to a current subscription is announced on a durable medium with reasonable notice. A price increase applies to the next renewal and the customer can cancel before this deadline. Corrections imposed by law or necessary for safety may take effect more quickly when their nature warrants it.

16. Mediation, language, applicable law and litigation

After a written complaint remains unresolved, the consumer can contact the consumer mediator responsible for the service provider free of charge: Société de la Médiation Professionnelle — Médiateurs Associés, Alteritae, 5 rue Salvaing, 12000 Rodez, France, https://www.mediateur-consommation-smp.fr/. Mediation concerns national and cross-border disputes within the European Union between the service provider and a consumer. It does not apply to disputes between professionals. This option does not deprive the consumer of his right to refer the matter to the competent court.

The contract is subject to French law. Translations are proposed to facilitate European exchanges; the French version constitutes the reference contractual version, without excluding the mandatory provisions of the country of residence of the consumer. Before any action, the parties attempt to resolve the dispute in good faith by writing to [email protected]. In the absence of agreement, the dispute shall lie with the courts which are physically and territorially competent according to the applicable rules; any particular territorial allocation is valid only between professionals where permitted by law.